AI assistants & chatbots
Customer service on WhatsApp and the web, or an internal assistant that answers from your own company documents. It understands everyday Bahasa Indonesia and knows when to hand the conversation to a person.
AI & software for companies in Indonesia
Intelligent systems your team actually uses.
We design and build AI assistants, document automation, web and mobile apps, and data dashboards for companies in Indonesia. From mapping the problem to running the system in production.
Our clients & partners
PT SMU Transliner
PT Artha Lintas Nusa
PT Gemilang Buana Utama
Services
Four kinds of systems we build.
One team handles each system from design through maintenance, so you never coordinate several vendors.
Document & workflow automation
Invoices, KTP, NPWP and forms are read automatically, then routed into your approval flow and back-office systems. Your team stops retyping the same data.
Web & mobile applications
Internal tools, customer portals and mobile apps that follow your processes, connected to the ERP, POS and payment gateways you already use.
Data & dashboards
Sales, operations and finance data scattered across spreadsheets and systems, brought together in dashboards that update themselves.
How we work
From problem to running system, in four stages.
Each stage ends with something you can see and approve before we move on to the next.
- Stage 1
Discover
We sit with your team, map how the process runs today, and pick the one problem most worth solving first.
- Stage 2
Design
Flows, screens and architecture are agreed before the first line of code. You know exactly what will be built and what it costs.
- Stage 3
Build
Built in short cycles with a demo at the end of each one, so direction can be corrected early.
- Stage 4
Run
After launch we monitor the system, fix what breaks and train your team so the system stays in daily use.
Why Lumen
Three things we hold to on every project.
Built for Indonesia
Systems understand everyday Bahasa Indonesia, including abbreviations and mixed-language messages. Integrations cover what businesses here already run on, from WhatsApp to local ERPs.
Secure from day one
Role-based access, audit trails and careful handling of personal data, designed in from day one.
Measurable results
Every project starts with one number to move, such as invoice processing time or customer questions resolved without an agent. That number is what we report on.
Contact
Tell us about the process you want to fix.
Message us on WhatsApp. One conversation is usually enough to know whether we are a good fit.
WhatsApp
+62 877-7601-3809